Company: The Victoria Partnership
Supplier: Voicenet Solutions
Product: VN Connect with Cisco Phones
The Business Background
The Victoria Partnership, established in 2007, was set-up to increase the status of Victoria in central London, as a major residential, tourist and business hub.
With London's busiest train station, Buckingham Palace, The Tate Gallery, major Government offices and Microsoft's UK's headquarters based within the boundaries, Victoria already boasts a rich mix of residents.
The Victoria Partnership's aim is to raise this enviable position by working with local businesses, residents and strategic partners to help shape and influence this leading quarter of London. They will provide a coordinated and sustainable approach, delivering a comprehensive socio-economic agenda that will benefit businesses, visitors and residents situated in the target area.
The Challenge
On moving into new offices, The Victoria Partnership needed a flexible telephone system that offered a fully functional business solution with multiple extensions on a single outside line that was ready to go as soon as possible.
The Victoria Partnership run a busy office where employees are quite often on the phone receiving and making calls for most of the day, calling businesses and partners all over the world. They therefore needed a high quality telephone system with a capacity to deal with many incoming calls that could be easily logged and transferred to other landlines and mobiles.
The Solution
The Victoria Partnership asked Voicenet Solutions Centre of Excellence to recommend the best solution available. As Voicenet Solutions had already been given the responsibility of looking after email, web hosting and other IT work they already had a good understanding of their budget, infrastructure and organisational needs. Hosted VoIP package VNconnect, with free UK calls on advanced IP phones the Cisco 7940s was recommended.
This solution offered optimised flexibility, with enhanced communications on a cost effective plan, all ideal for The Victoria Partnership's needs.
The Result
Voicenet Solutions were able to complete the installation very quickly. With this system it is possible to take an IP phone into a customer's office (anywhere in the world) and the customer can make a VoIP call via the hosted network within minutes. All that is needed is an internet connection and the customer can gain full access to their communications network, on their specific extension number.
The Victoria Partnership have certainly benefited since using an array of the features and services available including Call Transfer, Voice Messaging, caller ID plus the itemised billing which can account for every call made on each extension.